SAP BASIS Support

SAPWings Global Solutions Pvt. Ltd. SAP Basis support provides cost-effective, personalized support and maintenance that can provide significant savings to present customer SAP support cost. Our SAP BASIS team consists of experienced and certified industry professionals who together form the strength of the SAP Practice. This talented team provides a wide range of services. The size and scale of landscapes handled by our teams enable us to device new ways to carry out BASIS Services for customers, delivering the right mix of performance and value making it a win-win partnership.

Our Basis Administration service provides expert technical operation, maintenance, monitoring and support and free the customer team from day-to-day maintenance.

Our Support and maintenance include:

• Experienced and stable SAP support staff

• Dedicated, assigned SAP support engineer

• Immediate response time

• Proactive service management

• Deep understanding of client environment

• 24x7x365 round the clock coverage

• A SAP support partner – Not a Vendor

• Defines support strategies, procedures, targets for operations

• Key decision maker for support

• Ensures customer support satisfaction

• Monitors overall support process, ensuring processing complies with policies and adherence to targeted service levels

• Makes certain incident resolution is occurring in a timely manner

• Ensures customers are kept abreast of work occurring to resolve their specific issues

Always There, Always On:

An SAP system runs critical business applications and demands constant monitoring. Our Remote SAP Basis Administration is always there—and always on, keeping your SAP system running smoothly every day of the year. Call us 1st if you need:

• Help fixing an urgent SAP issue

• Migration, upgrade or installation assistance

• Short- or long-term supplemental Basis support

• Monitoring of the SAP and support systems

We endorse these daily activities of your BASIS:

• All essential parameters are reviewed regularly across all SAP servers in the landscape

• Monitoring and recording regular updates

• DB / OS Administration, Database Management and Tuning on Windows Server, AIX, Linux, HP-UX (Oracle, Microsoft SQL Server).

• Tuning of the SAP system to increase efficiency, stability and availability.

• The regulation of transport

• User functions and permissions access control

• Monitoring interfaces (flat files IDOCs)

• Analysis of dumps and collaboration with the ABAP and the Resolution Group

• Support package and EHP

• SAP Notes

• Maintenance of client and profile.

• Production and Printer Maintenance

• Control of SAP licenses

• Perform tests and assessments to comply with your SAP specifications

• Backups and archiving

• SAP BASIS Support for your SAP ecosystem 24x7x365.

• The team from SAP BASIS supports any form of SAP system: ECC, BI / BW, NetWeaver, CRM, SRM, etc.

• Support for your business users always, even during public holidays and on the holiday of your team.

• To keep all SAP applications up to date on updates and supporting services.

• Check with consumers to overcome their SAP problems.

• Quick resolution of all ABAP and Functional issues through our SAP ABAP and functional advisers.

• Reduced costs compared to hiring your internal team full-time

See How Well Your business can do with SAP Basis Support:

Let us help you get your business online and grow it with passion.

Our team of professional SAP experts is the perfect partner for a successful business partnership.